👋 Hi there.. I’m Mathew, Director of Product Management at SoSafe — helping companies of all types and sizes to manage human risk in the cyber security space. I’ve previously worked at companies like Intercom, Zendesk, King, and Accenture.

I’m hiring! I’m looking for two Senior Product Managers — one who loves nerding out over applied behavioural science, and another who gets their kicks out of identity management and challenging data problems.

Mathew Cropper 19/10/2022 Mathew Cropper 19/10/2022

Demo: Intercom’s Next Gen Messenger

In October we launched the biggest update to Intercom’s Messenger product in ~5 years. In this short demo, I walk you through some of the key features that make this the most customisable and useful Messenger yet.

Catch up with New at Intercom, our fall product launch event

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet.

Webinar: Product strategy and the time poor PM

A webinar I hosted for Product School on how it’s possible to craft a strategy over time, and how that’s better than having no strategy at all.