👋 Hi there.. I’m Mathew, Director of Product Management at SoSafe — helping companies of all types and sizes to manage human risk in the cyber security space. I’ve previously worked at companies like Intercom, Zendesk, King, and Accenture.

I’m hiring! I’m looking for two Senior Product Managers — one who loves nerding out over applied behavioural science, and another who gets their kicks out of identity management and challenging data problems.

Mathew Cropper 17/03/2022 Mathew Cropper 17/03/2022

Product Evangelist John Cutler on becoming a catalyst for change

There’s more to being a product evangelist than just advocating for a product. Today’s guest believes focusing on the work culture and systems surrounding the R&D org is just as important.

Built for you: How customer feedback informs what we ship

At Intercom we believe great things can happen when you have a conversation. Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So if you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Then this podcast has the answers.