Hi, I'm Mat. I'm a Senior Product Manager at Intercom. I specialise in native mobile experiences. On this page I share some of the products, features, and initiatives I've worked on over the years.
A hub for the community of developers using the NewsWhip API.
An add-on for Google Sheets to monitor social media performance and search influential content.
A Chrome browser extension that shows the social engagement stats and influencers for the page you're viewing.
An API for analysts in newsrooms to see how their content is being used by other outlets, and how that is performing on social media overall.
A redesign of Zendesk's mobile SDKs to create a more seamless omnichannel experience for end-users, and interoperability between products. Sadly, I wasn't able to see this ship until after I left Zendesk.
We partnered with the folks at Fabric (owned by Google) to bring Zendesk's Support SDKs to their thousands of app developers.
We redesigned the mobile Help Center experience to make it easier for people to browse and find the help they need quickly.
An update to the Chat SDK to enable customers to build their own interfaces for real time conversations.
We built SDKs for all of King's studios to be able to quickly add player support features into their games.
A community support forum for players of King's games
The RPS Digital Exemplar translates a complex series of paper processes for claimants of redundancy pay, and Insolvency Practitioners, into a secure digital form. I was the lead Business Analyst on the project, responsible for the management of requirements, testing, developing the service's Operating Model, and defining an approach for digital inclusion (eg. support and accessibility).
ThoughtWorks is well known for its Tech Radar, its opinion on technologies, tools, and techniques in the software industry. I worked on creating a digital version of the radar, which is now consumed by thousands in place of its PDF equivalent.
This was a far reaching project to design and implement a new operating model and processes for anti-money laundering in branches and back office.
Accenture and RBS undertook a significant cost saving exercise to radically transform its global data and telephony infrastructure. I was the Technical Design Lead for Europe and the Middle East regions, managing a team of over 70 Engineers globally.
During the merger of RBS and HBoS banks, I was responsible for Project Managing projects to bring their processes and systems together for international payments, CHAPS payments, and anti-money laundering.
I was the Defect and Incident Manager for the migration of thousands of RBS's credit card customers to a new processing and BI platform.
I was the Implementation and Incident Manager for the implementation of Faster Payments at Barclays Bank. Faster Payments brought near instant bank transfers to the UK, where previously it could take 3 to 5 days for a transfer to take place and clear. Barclays was the first bank to make a payment through the system.