This month at SoSafe has been all about levelling up. We’ve had a massive month of product magic behind the scenes! Here is a quick overview of the game-changing upgrades we’ve implemented that will revolutionize security awareness programs.

In today's fast-paced digital marketplace, the retail sector stands at a crossroads. With the rise of increasingly sophisticated supply chain attacks and the ever-present responsibility of customer data protection, how can retailers fortify their defenses without sacrificing the convenience and innovation that customers demand? Together with industry expert Ralf Kleinfeld, CISO at Otto GmbH, we'll explore the intricate webs of global supply chains now targeted by unrelenting cybercriminals to the sacred trust between retailers and customers that hinges on data integrity. Collect firsthand insights on how to set up a holistic security strategy and how to activate the human factor as your strongest asset.

In this interview, I spoke with the good folks at Producter about integrating customer insights into product work, mental health, and what I’m doing to improve my strategic thinking.

In October we launched the biggest update to Intercom’s Messenger product in ~5 years. In this short demo, I walk you through some of the key features that make this the most customisable and useful Messenger yet.

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet.

Since going fully distributed in April of 2020, a group of Intercom employees has been using mmhmm to help with everything from recruitment videos to more creative team All Hands. Teams are harnessing the power of mmhmm to stay more engaged with one another—and their clients—from afar, with quantifiable recruitment results.

Mentorship can play a key part in any career, no matter what stage. Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company.

There’s more to being a product evangelist than just advocating for a product. Today’s guest believes focusing on the work culture and systems surrounding the R&D org is just as important.

A webinar I hosted for Product School on how it’s possible to craft a strategy over time, and how that’s better than having no strategy at all.

We’ve all experienced it, but that sense of professional self-doubt known as impostor syndrome can cause great anxiety and distress. Here are some tips and suggestions for confronting negative thoughts and finding a more positive self-regard.

At Intercom we believe great things can happen when you have a conversation. Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So if you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Then this podcast has the answers.

In January 2020 I gave a talk at Mobilize Dublin, sharing a new feature my team at Intercom is building to help our customers onboard users in their mobile apps.

I share how we identified the opportunity, the research that lead us to decide to build a different solution to our web product, and what that solution is.