Mathew Cropper

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👋 Hi. I'm Mat. 

I work on the Product team at Intercom. I'm working with talented product teams to imagine what the future of business messaging will be. Intercom's Messenger created a category, and I'm excited to see how we'll shape it even further.
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Mathew's Collections

🚢 Things we shipped

6 Highlights

✍️ Things I wrote

2 Highlights

💬 Things I said

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2022
Mar 17, 2022
Mar 17, 2022
Spoke on Inside Intercom podcast
In this episode of the Inside Intercom podcast, I chatted with John Cutler about what it means to be a product evangelist and how product management can be a force of change within an organization.
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Feb 28, 2022
Feb 28, 2022
Shipped a Feature
A new feature in messenger settings will prevent your customers from starting a new conversation if they already have one open. This change makes conversations more of a continuous thread, preventing customers from reaching out to your team multiple times, which saves your team time and effort. This feature is available on web and mobile.
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Jan 20, 2022
Jan 20, 2022
Shipped a Feature
Increase your articles’ visibility and help customers self-serve with Article Suggestions on the Home Screen. Article Suggestions can help boost your articles view rate by up to 135% 🤯

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2021
Dec 15, 2021
Dec 15, 2021
Conducted a beta test
We just opened a beta to suggest articles in Intercom's Messenger. Early results are showing a really big impact.. we can't wait for more folks to try it out and share their feedback.
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Nov 22, 2021
Nov 22, 2021
Onboarded a Product Manager
In November I onboarded four Product Managers 🤯

They're all going to be working on Intercom's Messenger product, for both  web and mobile apps.

I'm over the moon. They're a bunch of really talented folks, and I can't wait to see what they do 🥳
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Sep 22, 2021
Sep 22, 2021
Shipped a Feature
We just shipped a totally revamped Intercom Messenger experience that really makes your support content sing. It includes first-class search, full browse capability, a new wide view of articles, new self-serve-first modes, all on web and mobile. 
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