Hi. I'm Mat. The fun part of my job as a Product guy at Zendesk is that I get to think a lot about customer experience, building great products, and how we work together to do that. Welcome to my blog!


LATEST

Snapchat-inspired retros

I work with two Engineering teams here at Zendesk, and with both we try to keep the format of our retrospectives flexible and fun. This week we tried something new, and I’d like to share it with you. It’s a Snapchat-inspired retro format.

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I'm managing my own career.. wtf?

You’ve been told that your career is yours to manage and that opportunities are out there for you to find. You find yourself master of your own destiny, but don’t really know what that means, or how to effect change. This post is for you.

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Analysis foundations for process improvement

Understand why using domain modelling techniques, tracing user journeys, and building useful process maps, will help you build kick-ass To Be models.

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Building a developer community around your 'fire and forget' project

The topic of building developer communities has come up a conspicuous number of times over the last few weeks. People have asked me what we do at Zendesk, or there was the excellent day three keynote at Google Cloud Next 17, or there have been discussions in communities I’m involved with.

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Post-holiday playbook: re-establish your connection and direction

Most of the team has taken the last couple of weeks off, enjoying a well deserved break. Maybe your customers have as well. Getting together again is going to be awesome, and there’s going to be a lot of energy. Here’s my post-holiday checklist for making the most of that, channelling it into reconnecting with our shared goals and direction.

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Hey sucker! Five cognitive biases you'll see being abused everywhere in January

Believe it or not, marketers are a clever bunch. They are possibly the best at putting behavioural economics research to use, and never more so is this on my mind than over Christmas and throughout January. The internet, TV, and stores are awash with marketing messages designed to take advantage of my natural biases. Here are five plays, taking advantage of our cognitive biases, that you’ll see everywhere in January. Beware!

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More posts

I'm managing my own career.. wtf?
December 2016 / techniques
My VPN and PGP encryption setup
November 2016 / tech
There are no words
June 2016 / community
Aaron Swartz: The Internet's Own Boy
February 2015 / community
Beyond the UX Tipping Point
November 2014 / design and UX
My favourite free Omnigraffle stencils
September 2014 / design and UX
Women as background decoration
August 2014 / community
Netflix culture
August 2014 / product
My wall vs your wall
February 2014 / product
Robots with soul
February 2014 / learning
How to make stress your friend
September 2013 / learning