From the blog

Resources..

An occasionally updated list of articles, blog posts, tools, and other interesting things that I've come across along the way.

Gamestorming
By far one of the facilitation tools I use most frequently is the Gamestorming website (or book if I'm travelling and can't get at it). Learn how you can use various games and activities together to solve business problems and build understanding.

User story mapping
Jeff Patton writes about techniques for great user story conversations, and using them in a map to highlight priorities, dependencies, and needs.

User story mapping
That's right.. this bad boy is mentioned twice. It's that good.

Design Principles FTW
A curated list of documented design principles from all over the world.

A Lesson in Perspective
An essay on the 'overnight test', and creating some perspective on the things we work on.

Behaviour Wizard
If you're designing for behavioural change, this handy tool will give you food for thought in designing your incentives, triggers, and measurements.

Cognitive Lode
Behavioural economics and consumer psychology primers, on a beautifully designed page.

Variable rewards
Using variable rewards to drive behavioural change

Agile Team Ceremonies
A really handy and visual explanation of common agile get-togethers and ways of organising roles in teams.

Retromat
If you're running a retrospective, this site has tonnes of interesting and useful ways of doing them. Pick and mix your favourites to build unique retrospectives.

Maker's Schedule, Manager's Schedule
An essay on the different ways of working between programmers and managers.

Do we need a business analyst?
A blog post from ThoughtWorks asking whether you really need business analysts in agile teams.

Slack
Team communication and collaboration.

Omnigraffle
Layered wireframing and process mapping software for Mac.

Alfred 2
Productivity shortcuts for Mac.

This part is my cut-down CV.

In the USA they call a CV a resumé.

June 2014 to now!

King

I began as an Analyst in King's Customer Operations department, which is their player-facing support team. In my first year I was promoted to Service Improvement Director, managing a team of Analysts, Project Managers, and marketing types. The team is spread between Barcelona and London.

In my role I am responsible for two broad goals. The first, improve the experience players have when talking to King. The second, to improve the working practices of the people at King who answer them.

So far I have been responsible for bringing agile working practices to the team, as well as building customer care products with a greater focus on user needs. My team has transformed the tools, channels, and practices in the department for the better. It continues to do so, and it's one heck of a journey!

November 2013 to May 2014

ThoughtWorks

At ThoughtWorks I worked as a Business Analyst, consulting with clients on software delivery and process improvement projects. In my time here I worked on ThoughtWorks' very own Technology Radar, turning it into a digital product. I also spent time with a government client, the Insolvency Service, building their first digital product and processes.

October 2007 to November 2013

Accenture

I was with Accenture for just over six years, working as a technology consultant in their Financial Services business. In that time I became a payments and AML specialist, as well as building expertise in networking and telecoms.

Roles were broad over my time here. I have managed large transformation programmes, and been more hands on as an Analyst or Project Manager on specific pieces of work. I managed large teams, and small teams. I sold work, and sometimes I didn't worry about selling anything at all, which was nice.

You can see specific projects listed on my LinkedIn profile if you're interested in the detail.

Skills!

I've got skills. They're multiplyin'..

Delivery

Agile working

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Waterfall

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User needs analysis

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User journey mapping

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Process mapping

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User story mapping

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Vertical slicing / MVP

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Rapid prototyping

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Backlog management

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Workshop facilitation

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Team management

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Distributed Teams

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Coaching and skill sharing

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Stakeholder comms

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Sales and governance

RFI / RFP responses

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Needs mapping

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Finance

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People planning

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Escalation handling

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Deal performance tracking

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Remediation strategy

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Tools and Tech

Windows/Microsoft

Office applications

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MS Visio

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MS Project

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SharePoint

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Mac OS/Apple

iWork applications

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MS Office applications

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OmniGraffle

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OmniPlan

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Panic: Coda

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Technologies

HTML

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CSS

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JavaScript

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WordPress

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Java

Other..

Zendesk

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Adobe Creative Cloud

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